michelle belle expressions - online custom gift shop

Refund & Return Policy

 

At Michelle Belle Expressions LLC, each order is thoughtfully curated and often prepared or filmed specifically for the customer. We genuinely want you to love your purchase. Please review this policy carefully.

 

All Sales Final

 

All sales are final. Due to the surprise nature of mystery bundles, we do not accept returns or exchanges.

 

Returns

 

Returns of mystery bundles or items in the bundle are not accepted under any circumstances, including dissatisfaction with items received, preference changes, or expectation differences. The only return exceptions are for custom or personalized craft items that were sent incorrectly (wrong item sent).

 

How to Initiate a Return

 

If you received a wrong customized/personalized item, please contact us within 5 business days of delivery with your full name, order number and a photo of the item received. We'll make it right by sending the correct item or, in rare cases, issuing a refund, if a replacement is not available.

 

Refunds

 

Once your return is received and inspected, we will notify you by email. In most cases, approved claims will receive a replacement of the same item or equal value. If approved for a refund, it will be processed to your original payment method within 5 - 7 business days.

 

Damaged, Missing, or Incorrect Items

 

Replacements may be issued only in the event of a damaged item, missing item, or incorrect item received. To be eligible, the customer must email us at support@michellebelleexpressions.com within 5 days of delivery confirmation. The email must include the order number, customer' full name, and a photo or video of the damage or issue. Claims submitted after 5 days of delivery, with or without the required proof, will not be accepted.

 

Return Shipping

 

Customers are responsible for all return shipping costs.